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IT Support Technician
Tony Reyes

Brentwood School inspires every student to:
Think critically and creatively.
Act ethically.
Shape a future with meaning.


IT Support Technician

Brentwood School, a vibrant and diverse K-12 independent school, is seeking an experienced IT Support Technician beginning in July 1, 2020.

The IT Support Technician is a member of the Brentwood School Technology Department and reports to the Directors of Information Technology. The IT Support Technician works with a variety of people to support technology use and is responsible for dealing with a broad range of equipment, diagnosis, troubleshooting, and repair of equipment and applications. Brentwood School technology includes computers, printers, tablets, a variety of audio and visual equipment, telecommunications and networking equipment, and other devices and applications. As a member of the technology department in an educational environment, the IT Support Technician should be a self-directed and highly motivated learner who is aware of technology trends and best practices in the industry.

Responsibilities include, but are not limited to:

  • Diagnose, troubleshoot and repair hardware, devices, peripherals, software, and web applications, as well as set-up, configure and test equipment, software, and web applications
  • Configure, deploy and manage a large number of both Mac and PC desktops, laptops and tablets
  • Perform preventative maintenance on a variety of equipment including but not limited to computer hardware, printers, peripherals, visual equipment, and other devices
  • Maintain up-to-date knowledge of repair practices, policies, and technical specifications of computer hardware, software, web applications, devices, peripherals, and visual equipment
  • Complete and maintain internal documentation related to service (i.e. how to fix a problem), warranty tracking, inventory maintenance, and repair history
  • Contact users as needed to discuss specific symptoms of equipment failure, nature of repairs required, and possible solutions to equipment problems via remote solutions or in-person
  • Contact vendors for technical support and parts procurement both electronically and by telephone.
  • Answer Technology Help Desk calls, create and revise Help Desk tickets
  • Support faculty, staff, and students in their use of technology in the classroom and other facilities on both campuses
  • Basic network troubleshooting
  • Basic systems administration
  • Windows and Mac management using appropriate software
  • Support and troubleshoot Audio/Video issues in classrooms, meeting spaces and production facilities
  • Other duties as assigned


  • Five years relevant experience in a related field with direct experience in the diagnosis, troubleshooting and repair of Windows and Macintosh systems
  • Desired qualifications: Apple certified technician, A+ IT Professional preferred
  • Strong Audio/Visual support required
  • School experience preferred
  • A Bachelor's degree or an equivalent combination of experience and certificates required

Skills and abilities:

  • Ability to multi-task and work accurately under deadline pressure
  • Ability to work in a team environment
  • Ability to complete projects as assigned in a timely manner
  • Energy, patience, and a sense of humor necessary to work effectively with a variety of constituents
  • Professional attire and conduct
  • Highly organized with a detail-oriented approach to work
  • A demonstrated commitment to teamwork and collaboration
  • Interpersonal communication skills with a good command of the English language, both written and spoken
  • Ability to work flexible hours and days/some weekends
  • Motivated to learn about new technologies and share knowledge with team members.
  • Ability to occasionally lift up to 30 lbs

In addition, a candidate should possess the following personal and professional qualities:

  • A sense of humor and energy
  • Effective communication skills
  • An ability to understand and follow school policies
  • An interest in and openness to professional growth and development
  • A commitment to diversity and inclusion

Brentwood School is dedicated to the creation of a diverse faculty and staff that better represents our student body and the city of Los Angeles. Information about our school can be found at Please submit a letter of interest and a resume to:

Nick Thompson and Johnny Velasquez
Information Technology
100 S. Barrington Place
Los Angeles, CA 90049

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